Refunds and Returns/Exchanges

Refunds and Returns/Exchanges

If the return is due to our error, we will refund the money at our discretion. Please contact our customer service for any return enquiries regarding:

1. Lost Package: If the package has been delivered but cannot be found, the customer should contact us within 48 hours. Any lost package request submitted after 48 hours will not be processed.

2. Item Lost/Damaged/Wrong: If any item is lost/damaged/wrong in the package, the customer should contact us within 5 days. Any package lost/damaged/wrong request submitted after 5 days will not be processed.

Please be sure to include your order number and photographic proof of the damaged/wrong item in your email to simplify the refund process.

Items sold and shipped from the Dahua Market Online Store cannot be returned to any physical store of M& M Fresh Express LLC please check your shopping cart carefully before purchasing.

It may take up to 10-15 business days to process the return of merchandise purchased from us. Refunds will only be credited to the original credit card used for purchase. Please allow approximately 72 hours or longer for the credit to be reflected on your credit card statement.

NOTE : Any boxed product sent by M& M Fresh Express LLC, even if customized for certain food preferences, may not be suitable for all customers. It is your responsibility to read each product label and determine whether the product should be consumed. Any boxed product sent by Ranch Market is consumed at your own risk.